Privacy Policy

1. Introduction

Catalyst Corporate Services ("we", "us", or "our") operates the website https://www.catalystservices.ae (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for business setup, company formation, visa, insurance, or related services in the United Arab Emirates.

This policy is compliant with the EU General Data Protection Regulation (GDPR) and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). By using our Site, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To process company formation, visa, or insurance applications on your behalf
• To manage referral partner accounts and calculate commissions
• To send service updates, quotes, and relevant information (you may opt out at any time)
• To improve our website content and user experience through analytics
• To comply with UAE legal and regulatory obligations
• To detect and prevent fraud or misuse of our services

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contractual necessity — to fulfil a service you have requested
• Legitimate interests — to improve our services and respond to enquiries
• Consent — for marketing communications (you may withdraw consent at any time)
• Legal obligation — to comply with applicable laws and regulations

5. Cookies and Tracking Technologies

We use the following tracking technologies on our Site:

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our Site. To opt out of Google Analytics tracking, visit Google Analytics Opt-out.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• UAE government authorities — when required for company registration, visa applications, or regulatory compliance (e.g. DED, MOHRE, ICA, free zone authorities)
• Service partners — licensed PRO service providers, free zone authorities, and insurance companies acting on your behalf
• Technology providers — cloud hosting and analytics services listed in Section 5, under strict data processing agreements
• Legal authorities — when required by UAE or international law, court order, or to protect our legal rights

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Client records related to company formation and visa services are retained for a minimum of 5 years in accordance with UAE commercial law. You may request deletion of your data at any time (see Section 9), subject to legal retention requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, access controls, and secure cloud infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days in accordance with GDPR and UAE PDPL requirements.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g. UAE government portals, free zone authority sites). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically. Continued use of our Site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: